This policy explains refunds for Chargespot, run by Charge23 Labs Private Limited. It sits alongside our terms of use and your rights under the Consumer Protection Act, 2019.
During the beta
Chargespot is free during the private beta. We don't charge you for using the website or the app, so there is nothing of ours to refund.
Charging sessions
You pay for charging to the charging operator, including when you start a session from Chargespot with a wallet you hold with that operator. The operator's own refund policy applies to the session. If a charger failed, overcharged you or didn't start, tell us with the station, time and a screenshot or receipt, and we will help you raise it with the operator.
Paid plans
Paid plans, such as Pro, are not on sale yet. When they open, the price, renewal and cancellation terms will be shown before you buy. Cancelling stops the next renewal, and you keep the plan until the end of the period you paid for. Purchases made through the App Store or Google Play are refunded through Apple or Google, under their policies.
Charges made in error
If we ever charge you twice, or for something you didn't buy, we refund the full amount to the original payment method within 14 working days of confirming it.
How to ask for a refund
Write to support@chargespot.app from the email or phone number on your account, with the date, amount and what happened. Don't send card details, passwords or one-time codes. If you're not happy with the outcome, you can contact our grievance officer, named in our terms.